Trinity Customer Support mission is to assist our users with all aspects of operating Trinity Platform and providing timely resolution of all issues. Therefore, Trinity Customer Support includes:
- Phone, e-mail, online chat and Web-based access
- Support in 10 global languages (English, Chinese, French, German, Japanese, Russian, and Spanish etc, with continuous effort to add more languages).
- Support up to 24 hours a day, 7 days a week ( Premium “Gold” users only)
- Trinity platform includes web access to Users Manual, Q&As and FAQs in different languages.
Premium “Gold” Support Services
Trinity Premium “Gold” Customer Support has a dedicated Customer Service Manager who serves as the single point of contact for the client. This Manager provides dedicated client support and assist with:
- Market set up, implementation and execution.
- “Hand hold” client throughout the cloud bidding and procurement process.
- Local language support
- Co-ordinate with different user groups on behalf of client i.e turnkey solution.
- Sharing with client on best practices and bidding strategies.
- Assist contact with Trinity verified supplier database.
- Provide Business analytics support and post market administration
- Liaise with third party vendors to complete the entire sourcing chain
Third Party Support Services
Trinity works with a number of Third Parties to provide clients with a smooth and complete sourcing solution. Our Third Parties services include:
- Access to Experts
- Artwork and Design services
- Technical Inspection services with access to laboratory
- Freight forwarding
- Courier and Logistics
- Custom clearance